Co-Managed IT
for Vancouver & Ottawa
A force multiplier for in-house IT teams. We cover what your team can't — 24/7 monitoring, security operations, after-hours coverage, and project capacity — while you keep ownership of strategy, hiring, and the user relationships you've built.
When co-managed IT makes sense
If any of these sound familiar, you're a fit. Co-managed isn't about replacing your IT team — it's about giving them coverage, expertise, and capacity they can't get any other way.
One person can't cover patching, helpdesk, security ops, vendor management, and strategy at the same time. We pick up the operational load so they can lead.
Your team handles users during business hours. We handle alerts, incidents, and response overnight, on weekends, and through holidays.
Hiring a SOC analyst is expensive and slow. Co-managed gives you the equivalent of a security operations team starting day one.
Doubling headcount means doubling tickets, devices, accounts, and risk. We scale with you while you find the right full-time hires on your timeline.
Clear lines, no turf wars
Co-managed engagements only work when responsibilities are explicit. Here's the default split — adjusted to fit your team in onboarding.
Operational depth
- 24/7 NOC monitoring, alerting, and triage
- Patch management across endpoints, servers, and SaaS
- Security operations: EDR, MDR, identity, email security
- After-hours, weekend, and holiday on-call coverage
- Vendor management for carriers, ISPs, and software vendors
- Project capacity for migrations, refreshes, and rollouts
- vCIO partnership for IT roadmap and budget planning
- Compliance support (SOC 2, ISO 27001, PIPEDA, vertical regs)
Strategy and culture
- Direct user relationships and helpdesk culture
- Hiring authority and team development
- Strategic technology decisions and tooling choices
- Application ownership and core business systems
- Budget control and direct vendor contracts
- Ticket categorization, routing rules, and escalation policy
- Final say on changes to production environments
- Internal standards, naming conventions, and documentation
Three ways to work with us
Most clients start with one model and shift as their needs change. We don't lock you into a structure that stops fitting.
Steady-state coverage
Predictable monthly cost based on user count. Includes 24/7 monitoring, security ops, after-hours coverage, and a defined number of monthly project hours.
Best for: ongoing security and operations support.
Fixed-scope engagements
Defined deliverables and timelines for migrations, M&A integrations, security uplifts, Intune rollouts, or technology refreshes.
Best for: one-time initiatives with a clear endpoint.
Flexibility built in
Base coverage for monitoring and security ops, plus a discounted rate for project capacity drawn down as needed across the year.
Best for: teams that need both steady-state and surge capacity.
Why teams call us
Verbatim from first conversations with mid-market IT leaders we now work with.
We spin up coverage for the duration — helpdesk overflow, monitoring, vendor escalations, and project continuity — without anyone losing context when they come back.
M&A integration is project-shaped, not retainer-shaped. We handle the technical merge — identity, email, network, security, asset inventory — while your team keeps the lights on.
We deliver the monitoring, alerting, and response capability that meets insurer requirements, plus the documentation underwriters ask for.
Co-managed project capacity gives your team the bandwidth to do this without dropping the rest of the work. We can lead, support, or document — whatever fits.
Talk to us about co-managed IT
Tell us where your team is stretched and what you'd like to keep owning. We'll come back with a model that fits — or tell you if you don't actually need us yet.