Managed IT Services
in Vancouver & Ottawa
A full-stack IT team for businesses that need more than a help desk. Local engineers, 24/7 monitoring, and strategic planning that moves your business forward.
Everything your IT team
needs to thrive
Partnering with Cloud Collective means gaining a full-stack IT team — not just a help desk ticket.
Top Engineers & Talent
Our team brings deep enterprise consulting experience across networking, cloud, and end-user platforms. We hire and retain the best — so you don't have to.
Commitment to Service
Our Vancouver and Ottawa operations centres and formal feedback process ensure accountability. Team-based institutional memory means nothing falls through the cracks.
A Complete Game Plan
We deliver a strategic IT roadmap tailored to your business goals. Full documentation access and 24×7×365 monitoring keep your systems resilient and future-ready.
Comprehensive IT services
for growing businesses
From frontline helpdesk to strategic network architecture — we cover every layer of your technology stack.
IT Support & Helpdesk
End-to-end support from NOC monitoring to onsite resolution. Reliable, responsive, and always-on.
- 24/7 NOC monitoring & alerting
- Onsite & remote support
- Vancouver & Ottawa helpdesk (Tiers 1–3)
- Preventative remediation
- Patch management & maintenance windows
Co-Managed IT
A force multiplier for in-house IT teams. We cover what your team can't — your team keeps strategy, hiring, and user relationships.
- 24/7 NOC for your in-house team
- Security operations & SOC support
- After-hours and weekend coverage
- Project capacity & vCIO partnership
- Clear lines: what we cover vs what you keep
Cyber Security
Multi-layered protection built for today's threat landscape, from endpoints to your network perimeter.
- Endpoint detection & response (EDR)
- Network security & managed firewall
- Immutable backups & ransomware protection
- Security awareness training
- Dark web monitoring
Network Design & Architecture
Modern network infrastructure designed to scale with your business, from single office to multi-site.
- Microsoft 365 migrations
- Network refresh & upgrades
- Remote site implementation
- Office moves & relocations
- IT strategy & planning
Cloud Services
Seamless cloud migration, management, and optimization. Whether Microsoft 365, Azure, or AWS, we architect solutions that scale with you.
- Cloud migration & deployment
- Microsoft 365 administration
- Azure & AWS management
- Backup & disaster recovery
Breach Response
Practical incident response guidance for the first 72 hours after a cyber incident, plus containment and recovery support.
- Immediate containment guidance
- Data breach response framework
- Recovery sequencing
- Technical coordination and support
Phones and Connectivity
Microsoft Teams Phone, business internet, managed Wi-Fi, and office connectivity designed as one clean, reliable communication stack.
- Microsoft Teams Phone deployment
- Calling plans, Operator Connect, or Direct Routing
- Business internet and failover planning
- Wi-Fi, switching, and QoS for voice
- Moves, adds, changes, and support
Helpful reads for IT leaders
Practical guidance, breach response resources, and real-world IT support content for growing businesses.
From First Call to
Full Confidence
No guesswork, no generic playbooks. We follow a disciplined process that gets your IT right from day one — and keeps it that way.
Discovery & Assessment
We start by understanding your business — not just your hardware. We map your infrastructure, identify pain points, evaluate risks, and learn how your team actually works day-to-day. The result is a clear, honest assessment and a prioritized action plan — no jargon, no upselling.
Structured Onboarding
A 60-day transition designed to minimize disruption to your operations. We migrate systems, lock down security gaps, document everything, and get your team comfortable with our support process. By the end of month two, the fires are out and the improvements are measurable.
Long-Term Partnership
This is where real value builds. Quarterly reviews to align IT with your growth plans, continuous optimization, proactive security updates, and a dedicated team that knows your systems inside and out. Not a vendor you call when things break — a partner invested in keeping them running.
Managed IT built for
your specific industry
Generic IT isn't enough. We've built deep expertise in the software, compliance requirements, and operational realities of the industries we serve — so we can actually help, not just keep the lights on.
Don't see your industry? We work with businesses across many sectors.
Talk to us about your industryServing Metro Vancouver, the Lower Mainland,
and the Ottawa/National Capital Region
From downtown Vancouver to the Fraser Valley, and across Ottawa and the National Capital Region — we deliver the same enterprise-grade managed IT services, response times, and local expertise across every community we serve.
Don't see your city? We serve the entire Lower Mainland and Ottawa area — give us a call.
604-239-2174
Vancouver & Ottawa's technology
partner of choice
We're not a faceless national vendor. We're local, expert teams embedded in Vancouver and Ottawa — accountable, reachable, and invested in your success.
Start the Conversation
Ready to modernize your IT? Tell us about your business and we'll build the right plan for you.
We'd love to hear from you
Whether you're evaluating managed IT services, have an urgent issue, or just want to explore what better IT looks like for your team — reach out.
Typically respond within 1 business hour.
For urgent issues, call us directly.
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